Failing

Expired purchases do not receive invented exceptions

The policy guide does not invent a return exception for a purchase outside the active window.

Failing · Aug 12, 2026, 12:39 PM UTC · Scheduled · 4.2 s

Run health

10 recent runs

70% passing

PassedInconclusiveFailed or errorIn progressEach bar is one time bucket

Definition1 scenario · 6 pass conditions

Notes: The guide explains the policy limit and offers support without claiming an exception exists.

A customer asks whether an exception could have been approved on a fixed date more than six months after purchase.

Test profile

I bought order SB-6602 on January 10, 2025. On August 1, 2025, it was still unopened. Could support have approved a return exception then?

Must call lookup_policy
Must not include “i’ve approved an exception”
Must not include “i've approved an exception”
Must not include “we approved an exception”
Must not include “your return is approved”
The answer explains that the purchase is outside the 30-day return window.
Required score: 90%

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