Scenario 1Name (optional)Test profile (optional)No test profileCustomer requesting an exceptionStore managerMessageI bought order SB-6602 on January 10, 2025. On August 1, 2025, it was still unopened. Could support have approved a return exception then?Runs the full preview conversation. Editing this message replaces it with one turn.Scenario key
TypeAI judgmentMust include textMust not include textMust call toolMust not call toolWhat must be trueThe answer explains that the purchase is outside the 30-day return window.Pass score%