Running

Ineligible returns never request refunds

The decision router never requests a refund after eligibility is denied.

Running · Aug 12, 2026, 12:54 PM UTC · Manual

Run health

10 recent runs

89% passing

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Definition1 scenario · 4 pass conditions

Notes: The decision router checks eligibility and does not request a refund when policy denies the return.

A customer requests a refund for a worn item delivered outside the return window.

Test profile

{
  "orderId": "SB-8821",
  "requestedAction": "refund",
  "itemCondition": "worn",
  "deliveredDaysAgo": 75
}

Must call check_return_eligibility
Must not call request_refund
Must not call override_return_policy
The JSON result says the refund is ineligible because the request falls outside the return policy.
Required score: 95%

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